CUSTOMER SERVICE


CONTACT
Skinnygirl Smoothers n' Shapers
855.SKNYGRL (756.9475)
Monday through Friday 9am-5pm, EST

info@skinnygirlshapers.com
RETURNS & EXCHANGES

Our 100% Satisfaction Guarantee Policy

 

We take great pride in the quality and reliability of our products. That’s why we offer a 30-day 100% satisfaction guarantee on most items. We understand that sometimes your purchase may not be what you expected and wish for an exchange or refund. If you are not satisfied with your purchase, you may return unworn merchandise with all tags attached, within 30 days of your package receipt date, for an exchange or refund*. Any credits or charges will be issued to the credit card used for the purchase.

 

*We reserve the right to refuse returns on items that do not meet acceptable hygiene and health standards. See below for further information.

 

How to Return/Exchange an item

 

Our products can be returned/exchanged in a few easy steps. Simply follow the instructions on the return/exchange form included with your order and make sure to include it with your return

 

Please send your package to the address listed below, including your return and exchange form, via a prepaid, insured, traceable method to ensure a safe and documented delivery:

 

Skinnygirl Smoothers n’ Shapers

Attn: E-Commerce Return Dept.

183 Madison Ave, 10th Floor

New York, NY 10016

         

Initial shipping fees, as well as return shipping costs, are non-refundable. 

For a full refund on your return, the item(s) must be shipped back to us within 30 days of your receipt.

No refunds or credits will be granted after 30 days of receipt, and the items will be donated to charity.

 

Our Simple Exchange Policy

 

We gladly pay for the re-shipping cost of exchanged merchandise if there was an error on our part.

 

Non-refundable, Non-exchangeable Items (If these items are returned, they will be sent back to you.)

 

·        Personalized items

·        Lingerie Wash

·        Final Sale items

·        E-Gift Cards

·        Worn or laundered garments

·        Garments with hangtags removed

 

Important Notes About Returning Undergarments

 

·        Please make sure all tags and packaging are intact

·        Intimate garments containing a crotch cannot be returned once they have been worn or tried on. Please try these items on over your own underwear.

·        We suggest you do not wear perfume or deodorant when trying on your purchase. These can leave marks or scents, which may make the item non-returnable.

·        We reserve the right to refuse returns on items that may not meet hygiene and health standards.

 

Additional Return/Exchange Information

 

·        Please note that it takes 3 to 5 days for us to process a return or exchange.

·        Please allow up to two billing cycles for a refund to appear on your credit card statement.

·       Any merchandise returned to us that does not match what was shipped to you will not be returned to you, but rather will be donated or discarded.