CUSTOMER SERVICE


CONTACT
Skinnygirl Smoothers n' Shapers
855.SKNYGRL (756.9475)
Monday through Friday 9am-5pm, EST

info@skinnygirlshapers.com
PRIVACY POLICY

Welcome to Skinnygirl Smoothers n' Shapers. Your trust is one of our most important assets. We take seriously the protection and proper use of the personal information you supply to us. This policy explains what personally identifiable or personal information we may collect from you when you visit our website, how we use such information, and the choices you have regarding our use of this information.

Security

We are committed to handling your personal information, including your online credit card transactions, with high standards of information security. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.

Our customer service centers also operate over a private, secure network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

Privacy policy

This Privacy Policy was last updated on September 14, 2007.

Providing our customers the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures designed to handle your personal information in a safe, secure, and responsible manner.

As we take advantage of advances in technology to improve the services we offer, we will post them only on this website so encourage you to refer to this policy on an ongoing basis to understand our current privacy policy.

The information we collect

Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this website or participate in all of its features.

We receive and store any personally identifiable information you enter on the website, whenever you shop with Skinnygirl Smoothers n' Shapers - online or through our catalogs - or information you give us in any other way. For example, we may collect the following personally identifiable information: your name, address, telephone number, and e-mail address. If you use a credit or debit card, we will also include your account number. We may also collect personal information about you from third parties, such as demographic firms, to make our future marketing efforts more efficient.

If you use one of our services or participate in one of our promotions or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences.

From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our website design, product assortments, customer service, and special promotions.

How we use the information we collect

We use the information we collect for various purposes, including:

• to complete your purchase transactions
• to provide the services you request
• to send you our catalogs and other offerings by mail
• to keep you informed about the status of your orders
• to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
• to notify you of product recalls or provide other information concerning products you have purchased
• to improve our merchandise selections, customer service, and overall shopping experience

Who we disclose the information to

We may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e- mails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention services; and (e) other services designed to assist us in maximizing our business potential.

Other companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.

Compliance with Law: We may provide access to information when legally required to do so to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability and protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

Your choices regarding use of the information we collect

We provide you with a number of choices regarding our handling of your personally identifiable information.

Direct Mail Marketing: If you wish to be removed from the list of customers that receive direct mail, please either: write to: Skinnygirl Customer Relations email info@skinnygirlshapers.com or call 1.855.756.9475

If you choose to write to us, please include your name, address, phone number, and email address and state "NO MAIL OFFERS" if you don't want to receive offers by mail.

Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

Cookies and how we use them

Our website uses "cookie" and "web beacon" technology. We use cookies and web beacons to distinguish you from other visitors, track your IP address and usage of our website, and to identify the name of the website from which you linked to www.skinnygirlshapers.com. This information is used for fulfilling contracts with our business partners and to help us serve you better by improving our website design, as well as our products, services, and promotions. We do not otherwise track any information about your use of other websites. Non-personally identifiable information obtained through cookies and web beacons may be shared with or obtained by service providers on our behalf.

A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. A web beacon is a small string of code that represents a clear graphic image and is used in conjunction with a cookie.

When you visit our website, we may use both a session and a persistent cookie. This cookie may contain information (such as a unique user ID) that is used to track your usage of our website and in some cases, your email address. A web beacon allows us to capture certain additional types of information about a visitor's actions on a website, such as a visitor's cookie number, the time, date, duration, and number of page views, a description of the page where the Web beacon is placed, and details about any items that were purchased.

If you register with us, your cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you save your information with or order from us, we may also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. You can disable cookies at any time by using your browser options; however, if you turn off cookies, we will not be able to track your order or enable you to make a purchase from our website. In addition, we will not be able to recognize you as a registered user to allow you access to your account information.

Children's privacy

Protecting children's privacy is important to us. Our website is a general audience website. No part of our website is targeted to attract anyone under 13. Our online sweepstakes are restricted to entrants who are at least 18 years old.

Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.

Links to other websites

While visiting www.skinnygirlshapers.com, you may link to websites operated by our business partners or other third parties. This does not mean that we endorse companies, their products, or their websites. We do not make any representations or warranties about any website you may access through www.skinnygirlshapers.com. They are independent from us, and we have no control over or responsibility for their information or activities.

In addition, our privacy practices may differ from those of these other websites. If you provide personal information at one of those websites, you are subject to the privacy policy of the operator of that website, not the Skinnygirl Smoothers n' Shapers privacy policy. Make sure you understand any website's privacy policies before providing personal information.

Online account registration

To make online shopping faster and easier, you may register with www.skinnygirlshapers.com. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.

If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

Acceptance

By using this website, you accept the policies set forth in this Privacy Policy.

Any questions?

We'll be happy to provide additional information or answer any questions. Please:

• Call toll-free: 1.855.756.9475
• Write to:

Skinnygirl Smoothers n' Shapers Customer Relations
183 Madison Ave, 10th Floor
NY, NY, 10016

Mac user advisory

Macintosh users must place their online orders using Safari or Firefox. These browsers allow us to offer our customers the highest level of security; other browsers prevent users from viewing secure pages during the checkout process. We apologize for any inconvenience.

Conditions of use, notices and disclaimers

When you use this website, you are automatically agreeing that both your access to the website and your use of it are:

• Subject to the terms and conditions in this legal notice, which may change at any time without notice.
• Subject to all applicable laws.
• Undertaken at your own risk.

Please refer to this page frequently to review our current terms and conditions of use.

Protecting your information

As part of our ongoing commitment to ensure that your shopping experience with www.skinnygirlshapers.com is protected, we will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.